OPERATIONAL MANAGEMENT
DLMC provides assessments and innovative solutions that optimize service quality, operational efficiencies, staff productivity and reduce costs. Services provided are:
- Interim operational management
- Operational reviews to identify improvement opportunities
- Work flow analysis to eliminate waste and process inefficiencies
- Benchmark analysis for workload, costs, service delivery, client satisfaction
- Quality systems design and implementation, including application of Lean and Six Sigma tools
- Accreditation program assessments, maintenance and improvements
- Laboratory automation projects to enhance service delivery and efficiencies while reducing costs
- Return on investment analysis
- Balance Score Card development
- Change leadership and management support
- Equipment selection and implementation plans
- Lab Information systems selection, implementation and integration with other IT systems both within and outside of the organization
- Project management support and implementation
- Space and safety assessments
- Pandemic planning
In a recent laboratory automation project, at a major academic hospital, the Rapid Response Laboratory (RRL) earned the distinguished reputation of becoming an industry benchmark, for delivering quality services and achieving operational excellence. The RRL has been widely recognized Provincially, Nationally and Internationally for successfully implementing the automation project under budget, on schedule and achieving measurable outcomes, in terms of improved service delivery, operational efficiencies and staff productivity.